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Startelf
Get Startelf

Support

How can we help?

Questions, feedback or a problem with the app? Just drop us a line – we usually reply within 1–2 business days.

Email support FAQ

Contact

How to reach us

To help us assist you faster, please let us know your device (iOS/Android), the app version and a short description of the problem.

  • Email support

    We usually reply within 1–2 business days.

  • Cancel subscription

    iOS: Settings → [your name] → Subscriptions → Startelf → Cancel.

    Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Startelf → Cancel.

  • Delete account

    Anytime right in the app – or request it by email. Please also cancel any active subscription in the store.

  • Privacy & terms

    How we handle your data and which rules apply to the app.

    Read the privacy policy

Quick answers

Frequently asked questions

How do I join a team?

Scan the team QR code or open the invitation link your team manager sends you. One tap and you’re in.

How do I start my own team?

Tap “Create team” in the app, enter the name, founding year and home ground – done. Then invite your players via QR code or link.

How much does Startelf cost?

As a player you use Startelf for free. To manage teams you need a Manager subscription: from €4.99 a month or €49.99 a year for the whole team, first month is free, cancel anytime. One subscription covers all your teams.

How do I cancel my subscription?

Subscriptions are managed through the store where you took them out:

  • iOS: Settings → [your name] → Subscriptions → Startelf → Cancel.
  • Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Startelf → Cancel.

I’m not receiving push notifications.

Check in your device settings whether notifications are allowed for Startelf (iOS: Settings → Notifications → Startelf; Android: Settings → Apps → Startelf → Notifications). Then restart the app once.

How do I delete my account?

You can delete your account and the associated data in the app at any time, or request deletion by email to support@startelf.at – we will then delete your account and the associated personal data. Please also cancel any active subscription through the respective store.

Where can I find the privacy policy and terms?

You can find more about how we handle your data in the Privacy Policy; the Terms of Use govern the use of the app.